Oracle Cloud CM Expert

Job Requirement

Project Role: Oracle Cloud CM Expert
Work Experience: 8+ yrs
Work location: Chennai

Technical Expertise

Must Have Skills:

  • Must Have experience in 2-3 Oracle Cloud ERP Implementation/Roll out projects in Cloud Fusion Cash Management
  • Must have strong experience in reconciliation between subledger/GL and CM
  • Should have experience in support project with hand on configuration and troubleshooting skills
  • Good knowledge of Entire A2C and P2P flow and should have experience in cloud General Ledger, Receivables and Payables.
  • Assess impact on design & solution, due to upgrade and monthly patches.
  • Strong business communication and customer management skills.
  • Experience in gathering and documenting business requirements, leading fit-gap analysis conference room pilots (CRP’s) functional configuration, testing, client user training.
  • Be flexible in working hours for overlap with US working hours
  • Customer focused with a pro-active and responsive approach.

Good To Have Skills:

  • Certification in Cash Management
  • Experience in working with Service now

Key Responsibilities:

  • As member of the support project, you are expected to work on tickets assigned to your queue related to Cash Management.
  • Monitoring CM related tickets and make sure to resolve the issues on time.
  • A primary point of contact for customers on Cash Management, you are responsible for facilitating customer relationshipswith Support team and providing advice and assistance to support member.
  • Achieve the acknowledgement and resolution SLA as per metrics
  • Focus given to aging tickets and close it in a month
  • Identify root cause of the issues and resolve it on time. Suggest best practices.
  • Proactively identify area that potentially create ticket and resolve it. There by reducing the ticket creation
  • Work on automation of items, so that to reduce the open time of tickets or to provide better support to the end client.
  • Manage the entire Cash Management related tickets and stream line. Propose plan or activities to achieve the same.
  • Should able to work independently or with a team.
  • You should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
  • Constantly upgrade yourself in learning new areas within your expertise and provide advice to customer or support team.

Professional Attributes:

  • Flexibility
  • Willing to work in shifts
  • Willing to learn attitude

Educational Qualification: Any Graduate
Behavioral Attribute: Very matured, Client facing Abilities.

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