Job Requirement

Project Role: IT Infrastructure Practice Manager
Project Role Description: Practice Manager for IT Infrastructure Services will lead and manage our IT infrastructure practice. The Practice Manager will be responsible for overseeing the design, implementation, and delivery of IT infrastructure services and solutions to our clients.
Work Experience: 10 – 20 years
Work Location: INDIA

Technical Expertise

Must Have Skills:

Strong leadership and people management skills: As a Practice Lead, you will be responsible for managing a team of IT professionals. You must have strong leadership skills, be able to inspire and motivate your team, and be able to provide guidance and mentorship to your team members.
Deep understanding of IT infrastructure technologies: You should have a strong understanding of IT infrastructure technologies such as cloud computing, virtualization, networking, storage, and security. You should be able to keep up-to-date with emerging trends and technologies and assess their relevance to the practice.
Project management skills: You should have experience in managing large, complex IT infrastructure projects and be able to deliver results on time and within budget. You should be able to develop and implement project plans, manage project risks, and ensure effective communication with all stakeholders.
Communication and interpersonal skills: You should be able to build and maintain strong relationships with clients, team members, and other stakeholders. You should be able to communicate effectively with both technical and non-technical stakeholders and be able to present complex information in an understandable way.
Strategic thinking: You should be able to align the IT infrastructure practice with the overall business strategy of the organization. You should be able to identify new opportunities and develop strategies to capitalize on them.
Strong analytical and problem-solving skills: You should be able to analyze complex technical problems and develop effective solutions. You should be able to troubleshoot issues, identify the root cause of problems, and implement effective solutions.
Understanding of security and compliance requirements: You should have a strong understanding of security and compliance requirements for IT infrastructure services. You should be able to ensure that the practice adheres to established quality standards and procedures.

Good To Have Skills:

Vendor management: The ability to manage relationships with vendors and suppliers is important for an IT Infrastructure Practice Leader. This includes negotiating contracts, managing service-level agreements, and ensuring that vendors deliver high-quality services and solutions.
DevOps & SRE: Familiarity with DevOps and/or SRE practices, tools, and methodologies to streamline the development and deployment of Infrastructure Services.
Innovation: The ability to think creatively and to come up with innovative solutions is valuable for an IT Infrastructure Practice Leader. This includes a willingness to experiment with new technologies and to take risks in order to drive innovation and growth.

Key Responsibilities:

Lead and manage the IT infrastructure consulting practice, providing direction and guidance to the team of consultants.
Develop and maintain relationships with key clients and stakeholders to understand their IT infrastructure needs and identify opportunities for new business.
Identify and pursue new business opportunities and ensure the delivery of high-quality IT infrastructure consulting services to clients.
Stay up to date with industry trends and technologies, and ensure that the team of consultants is knowledgeable about the latest developments.
Develop and maintain methodologies, tools, and best practices for IT infrastructure consulting.
Provide technical guidance and support to the team of consultants on complex IT infrastructure projects.
Ensure the successful delivery of IT infrastructure projects, ensuring that project schedules, budgets, and quality standards are met.
Collaborate with other departments and stakeholders to ensure that the IT infrastructure consulting practice supports the overall business strategy and goals.

Professional Attributes:

Leadership: An IT Infrastructure Practice Manager should be a strong leader who can motivate and inspire their team to achieve their goals. This includes the ability to provide guidance, direction, and support, as well as to set clear expectations and hold team members accountable for their work.
Strategic thinking: An IT Infrastructure Practice Manager should be able to think strategically and to align their team’s goals with the organization’s overall strategy. This includes the ability to identify emerging trends and technologies and to develop plans to leverage them for the benefit of the organization.
Technical expertise: An IT Infrastructure Practice Manager should have a strong technical background and be familiar with a range of infrastructure technologies, including networking, storage, cloud computing, and virtualization. This allows them to provide guidance and support to their team members and to make informed decisions about infrastructure investments.
Collaboration: An IT Infrastructure Practice Manager should be able to collaborate effectively with other departments and stakeholders, including application development teams, security teams, and business leaders. This includes the ability to communicate effectively and to build strong relationships based on trust and mutual respect.
Adaptability: An IT Infrastructure Practice Manager should be able to adapt to changing circumstances and to make decisions quickly in response to new information. This includes the ability to prioritize tasks effectively and to manage multiple projects simultaneously.
Results-oriented: An IT Infrastructure Practice Manager should be results-oriented and focused on delivering high-quality services and solutions to their clients. This includes the ability to set clear goals and objectives, to measure progress against them, and to adjust course as needed to ensure success.
Continuous learning: An IT Infrastructure Practice Manager should be committed to continuous learning and development, both for themselves and for their team members. This includes the ability to stay up-to-date with emerging trends and technologies, to attend training and development programs, and to encourage their team members to do the same.

Educational Qualification:

Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field
Certifications in IT Infrastructure technologies offered by vendors like Cisco, Microsoft, AWS, GCP, RedHat, etc.,
Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), and ITIL Foundation Certification

Behavioral Attribute:

Leadership: A Practice Manager for IT Infrastructure Services should possess strong leadership skills. They should be able to inspire, motivate, and mentor team members to achieve their goals and objectives.
Collaboration: Collaboration and team management are key traits for an IT Infrastructure Practice Manager. They should have a willingness to work collaboratively with other team members, clients, and stakeholders to achieve common goals.
Communication: Effective communication is crucial for an IT Infrastructure Practice Manager. They should have excellent written and verbal communication skills to communicate effectively with clients, team members, and other stakeholders.
Strategic thinking: An IT Infrastructure Practice Manager should have a strategic mindset to understand the business objectives and the impact of IT infrastructure on the overall organization. They should be able to align IT infrastructure goals with the organization’s business objectives.
Problem-solving: A Practice Manager for IT Infrastructure Services should be able to identify and solve complex problems related to IT infrastructure, often in real-time.
Adaptability: An IT Infrastructure Practice Manager should be able to adapt to changing business environments, market dynamics, and technological advancements. They should be able to implement new processes and technologies to improve IT infrastructure services.
Attention to detail: An IT Infrastructure Practice Manager should be able to pay attention to detail, particularly with regards to project timelines, budgeting, and resource allocation. They should have the ability to prioritize tasks and be proactive in addressing issues before they become major problems.
Customer service orientation: A Practice Manager for IT Infrastructure Services should have a customer service orientation. They should be able to understand the needs of clients and provide solutions that meet their requirements while maintaining high-quality standards.

IT Infrastructure Practice Manager