Delivery Head

Exp: 15+ yrs
Work Location: Chennai

Skills Required:

To act as head of overall delivery and delivery operations. Experience with medium/large system integration firms having relevant and extensive experience in IT services delivery in Enterprise & Custom Applications and knowledge of infrastructure management and Enterprise middleware technologies

Key Responsibilities:

  • Heading the Practice Delivery charter servicing to all the 4 SMUs.
  • Accountable for the Revenue, Customer Satisfaction, Margin and Quality of Delivery.
  • Carry growth numbers for the Unit & drive the team to deliver.
  • Thought Leadership around Data & Analytics and Business insights.

Key Skills / Functional Competency:

  • Leveraging Technology – Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization – Expert
  • Program Management – Execute projects with end-outcome and process focus, along with understanding of delivery processes and its governance – Master
  • Solution Focus – Apply design thinking to bring about new and novel solutions or changes in processes, products or the way business is conducted – Expert
  • Market Intelligence – Deep specialized understanding of the ecosystem practice, overall market & competition and nuances of delivery in that domain – Master
  • Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends within own ecosystem – Master
  • Systems Thinking – Understanding the system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment – Expert
  • Asset reusability – ability to re-use the assets to ensure scalability and optimization – Expert
  • Technical knowledge – architecture design principles, framework and documentation – Master

Operational Excellence:

  • Automation Focus
  • Innovation Focus
  • Drive and deploy Knowledge Management across the Practice

Roles & Responsibilities:
Capability Development and Talent Pipeline Creation

  • Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/ projects.
  • Create and deploy a workplan to fulfil the required demand from all the talent channels including

Behavioural Competencies

  • Strategic perspective
  • Stakeholder Management
  • Technology Acumen

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