About Doyensys:
Doyensys is a Management & Technology Consulting company with expertise in Enterprise applications, Infrastructure Platform Support, and solutions. Doyensys helps clients to harness the power of innovation to thrive on change. The company leverages its technology expertise, global talent, and extensive industry experience to deliver powerful next-generation IT services and solutions. Doyensys Inc has operations in India, the US, Mexico, and Canada.
Job Requirement
- Project Role: Oracle Cloud P2P Expert
- Work Experience: 5+ yrs
- Work location: Chennai
Technical Expertise
Must Have Skills:
- Must Have experience in 2-3 Oracle Cloud ERP Implementation/Roll out projects in Cloud Fusion Procure to Pay Modules
- Should have experience in support project with hand on configuration and troubleshooting skills
- Good knowledge of Entire p2p flow and should have experience in cloud procurement (Expert), OM, Inventory, Payables, GL.
- Assess impact on design & solution, due to upgrade and monthly patches.
- Strong business communication and customer management skills.
- Experience in gathering and documenting business requirements, leading fit-gap analysis conference room pilots (CRP’s) functional configuration, testing, client user training.
- Be flexible in working hours for overlap with US working hours
- Customer focused with a pro-active and responsive approach.
Good To Have Skills:
- Experience in Oracle iExpenses
- OTBI reports and basic sql
- Experience in working with Service now
Key Responsibilities:
- As member of the support project, you are expected to work on tickets assigned to your queue related to p2p.
- Monitoring P2P related tickets and make sure to resolve the issues on time.
- A primary point of contact for customers, you are responsible for facilitating customer relationshipswith Support team and providing advice and assistance to support member.
- Achieve the acknowledgement and resolution SLA as per metrics
- Focus given to aging tickets and close it in a month
- Identify root cause of the issues and resolve it on time. Suggest best practices.
- Proactively identify area that potentially create ticket and resolve it. There by reducing the ticket creation
- Work on automation of items, so that to reduce the open time of tickets or to provide better support to the end client.
- Manage the entire P2P related tickets and stream line. Propose plan or activities to achieve the same.
- Should able to work independently or with a team.
- You should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
- Constantly upgrade yourself in learning new areas within your expertise and provide advice to customer or support team.
Professional Attributes:
- Flexibility
- Willing to work in shifts
- Willing to learn attitude
Educational Qualification: ANY
Behavioral Attribute:
Very matured, Client facing Abilities . This should be mentioned by interviewer during interview what he observed